To make an appointment, we require a written referral from your general practitioner (GP), specialist physician or allied health specialist before an appointment booking can be made. Your written referral can be forwarded to us through one of the following options:
It is essential to include all your contact details. It is also important to let us know at the time of booking whether this consultation is related to a Workcover or TAC incident and to provide us with details such as claim number, Insurer and Employer details.
Once we receive your referral, one of our doctors will prioritise your appointment based on the information provided on your written referral. While we endeavour that our patients are seen as soon as possible, waiting times can often vary. Our clinic operates on a waiting list system. Please advise us at the time of booking if you would like to be placed on our waiting list.
Patients from interstate also need to provide a detailed written referral. When one of our doctors has evaluated your condition, we will contact you to organise a week-long series of appointments that may include a full physical assessment as well as diagnostic and therapeutic procedures if required.
If you are worried about your condition while waiting for an appointment, we suggest that you contact your GP who may be able to offer some options.
If you are experiencing a medical emergency, please dial triple zero for an ambulance, or proceed to your nearest emergency department.
After you have made the appointment we will email you a pre-consultation questionnaire that you can complete online. If you are unable to provide an email address, we will post the questionnaire and once completed it can be returned in the stamped envelope provided. Prior to the consultation you will be asked to fill out an Effectiveness Audit Sheet which will be used for your clinical care.
Metro Pain Group is a private billing facility. You are asked to pay for your consultation on the day. Eftpos and an online Medicare rebate facility is provided for your convenience. If your consultation is related to a Workcover or TAC incident and you have provided the claim details then it will be forwarded to the relevant organisation.
Prior to the procedure, you will be given a quote which will advise you of the associated costs, including the procedure room costs and the individual doctor’s charges. For private patients, payment for the procedure is required at the time of admission.
The health and safety of our patients and staff is our top priority.
For this reason, TELEHEALTH consultations remain our preferred way to see patients.
To book with TELEHEALTH, click the button below or call us on 03 9595 6111.
Cases where face-to-face consultations are required will be conducted at the discretion of the doctor. Click here for more information. If you are unwell, you must contact reception immediately to reschedule your appointment to TELEHEALTH.