Safety Implementations at Metro Pain Group.
Metro Pain Group understands that the rapidly evolving and widespread effects of COVID-19 may result in high levels of concern. We want to reassure our patients that we are still open and seeing patients either at the clinic or via telehealth. Please note that our clinic hours have been reduced to Monday – Thursday, 9:00am – 5:00pm. This will not affect telehealth consults.
We are closely monitoring the spread of novel coronavirus. The health of everyone in our community, and our wider community, is our biggest priority. We are taking proactive steps to keep our patients, visitors and staff safe.
- All patients are being screened both prior to their visit and on the day of their visit. For patients who have been exposed to someone with COVID-19 or have travelled from a country heavily impacted by COVID-19, appointments will be rescheduled as telehealth (online consults). Click Here for more information about telehealth.
- All visitors are being screened when entering our building.
- We increased the number of hand hygiene stations across our building.
- We minimised the risk of contamination by reducing the flow of people entering our facilities. Most of our non-medical employees work remotely and our patients are encouraged to schedule telehealth consults.
As the situation changes, we will continue to assess these procedures and update them as needed to protect our patients’ health.
Frequently Asked Questions:
Is Metro Pain Group still open?
Metro Pain Group is remaining open for both face-to-face consults and online telehealth consults. Please note that clinic hours have been reduced to Monday – Thursday, 9:00am – 5:00pm. This does not affect telehealth consults.
Am I safe at Metro Pain Group?
We have implemented a number of measures to improve the safety of our clinic for patients, visitors and staff. These include:
- Patients, visitors and staff undergoing temperature checks and screening questions prior to entering the clinic
- Patients are being screened before their appointments
- We have increasing the number of hand hygiene stations across the building
- Reducing the flow of people entering the clinic to minimise the risk of exposure. Non medical staff now work remotely.
If you are still concerned about attending the clinic physically, or believe you may have the virus, you can still receive the same high quality level of health care through our online telehealth consultations. To learn more click here.
Will my booking be cancelled?
No, all procedures and appointments will be going forward as planned. If you believe you may have the coronavirus, we may ask you to switch to an online telehealth consultation or to reschedule.
Can I cancel or reschedule?
You can contact our team on 03 9595 6111 to reschedule or cancel your appointment. Please note that we offer an online video-conference style of consult known as telehealth. You can change your booking to a telehealth consult at no extra cost. To learn more click here or contact our team on 03 9595 6111.
Introducing Telehealth: A new and easy alternative to face-to-face consultations. See, hear and speak with your doctor about your pain concerns from the comfort of your home!
