Safety Implementations at Metro Pain Group.
Metro Pain Group understands that the rapidly evolving and widespread effects of COVID-19 may result in high levels of concern. We want to reassure our patients that we are still open. As the health and safety of our patients and staff is our top priority, telehealth appointments are our preferred way to see patients. There are some circumstances where face-to-face consultations are required but will be conducted at the discretion of the doctor. Unfortunately for face-to-face consultations, only the patient may enter the premises. We understand that this is not ideal and can arrange for a support person to meet you once inside. Please help us to maintain social distancing guidelines of leaving 1.5 metres between you and others inside the clinic. You MUST wear a mask if you attend the clinic. If you are unwell you must contact reception immediately to reschedule your appointment to telehealth.
We are closely monitoring the spread of novel coronavirus. The health of everyone in our community, and our wider community, is our biggest priority. We are taking proactive steps to keep our patients, visitors and staff safe.
- All patients are being screened both prior to their visit and on the day of their visit. For patients who have been exposed to someone with COVID-19 or have travelled from a country heavily impacted by COVID-19, appointments will be rescheduled as telehealth (online consults). Click Here for more information about telehealth.
- All visitors are being screened when entering our building.
- We increased the number of hand hygiene stations across our building.
- We minimised the risk of contamination by reducing the flow of people entering our facilities. Most of our non-medical employees work remotely and our patients are encouraged to schedule telehealth consults.
As the situation changes, we will continue to assess these procedures and update them as needed to protect our patients’ health.
Frequently Asked Questions:
Is Metro Pain Group still open?
Metro Pain Group is remaining open. Telehealth consults are our preferred way to see patients. Face-to-face consults will be conducted at the discretion of the doctor. Please note patients will not be allowed to bring anyone with them into the clinic. A carer may assist you to the door if we required and our capable team with provide further assistance. Please help us to maintain the social distancing guidelines once inside the clinic by leaving 1.5 metres distance between you and others.
Am I safe at Metro Pain Group?
We have implemented a number of measures to improve the safety of our clinic for patients, visitors and staff. These include:
- Patients, visitors and staff undergoing temperature checks and screening questions prior to entering the clinic
- Patients are being screened before their appointments
- We have increasing the number of hand hygiene stations across the building
- Reducing the flow of people entering the clinic to minimise the risk of exposure. Non medical staff now work remotely.
If you are still concerned about attending the clinic physically, or believe you may have the virus, you can still receive the same high quality level of health care through our online telehealth consultations. To learn more click here.
Will my booking be cancelled?
No, all procedures and appointments will be going forward as planned. If you believe you may have the coronavirus, we may ask you to switch to an online telehealth consultation or to reschedule.
Can I cancel or reschedule?
You can contact our team on 03 9595 6111 to reschedule or cancel your appointment. Please note that we offer an online video-conference style of consult known as telehealth. You can change your booking to a telehealth consult at no extra cost. To learn more click here or contact our team on 03 9595 6111.
Book with Telehealth, our preferred way of contact. See, hear and speak with your doctor about your pain concerns from the comfort of your home!
