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Frequently Asked Questions

Please see below list of frequently asked questions. If you have any additional queries, please call us on 03 9595 6111 or email info@metropain.com.au

Does Metro Pain Group accept new patients?

It is not OK to live in pain, for this reason we welcome both new and returning patients. Call our reception today on 03 9595 6111 to schedule a consult or use our online form by clicking here.

 

Do you accept walk-ins without an appointment?

All consultations are by appointment only. Call our reception today on 03 9595 6111 to schedule a consult or use our online form by clicking here.

 

Do I need a referral to book a consult?

Yes, all consults require a referral. You may send us your referral via post, fax 03 9595 6110 or email info@metropain.com.au.

 

Does Metro Pain Group provide interpreter services?

No, you will need to arrange an interpreter for your appointment.

What do I need to do to get ready for my consult?

After your consult is booked, you will be emailed a New Patient Information Pack. Please complete and return these forms prior to your appointment.

 

How do I get to Metro Pain Group?

We are easily accessible by car, bus and train. For more information, download our Metro Pain Group Location and Directions guide. Please note, we have limited paid parking on-site. Parking is owned and operated by an independent company; parking fees may be subject to change.

 

Do I need a COVID-19 test before my appointment?

If you or someone in your household is unwell, we ask that you reschedule your appointment or switch to a telehealth consult. Telehealth consults are simple and from the comfort of your own home. For more information on telehealth consults, click here.

 

I use a mobility aid. Do I need to bring this to my appointment/procedure?

Yes, please bring it with you on the day (walker frame, walking stick, wheel chair etc.).

I have lost my fact sheet. Where can I find clinical information about my procedure?

You may view and download all our procedure fact sheets here.

 

What else do I need to do before my procedure?

  • You may need to check fasting requirements if you’re having a sedated procedure – refer to our Sedated Procedure fact sheet.
  • You will be speaking with a nurse – you will receive a call a few days prior.
  • The hospital admissions team will call to confirm details, funding and the procedure time a few days prior as well. If you have any questions, please call Monash House Private Hospital on 03 8394 0700

 

Do I need a COVID-19 test before my procedure?

Please view the latest Victorian Travel Permit System Information here.

Red zone: You must not have visited or travelled to/from any red zones 14 days prior to admission. If you have, your procedure will need to be rescheduled.
Orange zone:  If you have visited or travelled to/from any orange zones you must show proof of permit and be tested for COVID-19 within 72 hours of arrival to Victoria. You must self isolate before and after your test until you receive a negative result.
Green zone: You will be permitted to attend the facility if you have your green zone permit.

All patients will be screened prior to admission. If COVID-19 symptoms are present in you, or anyone in your household, your procedure will be rescheduled.

 

I use a mobility aid. Do I need to bring this to my procedure?

Yes, please bring it with you on the day (walker frame, walking stick, wheel chair etc.).

 

How do I complete my Admissions paperwork?

Click here to view instructions on how to complete it and information on when it needs to be returned by.

 

I am having an overnight stay at Monash House Private Hospital. What do I bring? When will I be discharged?

Please do not bring any valuables to the hospital. Do not wear jewellery, make up or nail polish. Please shower on the morning of your procedure and wear clean, comfortable clothing that is easy to remove. You will be discharged before 9:30AM, click here for more information.

Consult Questions

When and how do I pay for my consult?

We are a private billing facility. New consults are prepaid prior to consultation and all other appointments must be paid on the day. We accept payment via cash, EFTPOS, Bank cheques, Mastercard or Visa. If the consultation relates to a WorkCover or TAC incident, please provide relevant claim numbers, insurer and employer details.

 

Can I claim my consultation from Medicare?

Metro Pain Group will lodge the claim to Medicare on the behalf of all private patients.

 

Do I need to bring my Medicare card to each appointment?

If you have already provided your medicare card details on your first appointment, you do not need to bring it to subsequent appointments.

 

Procedure Questions

What are the procedure costs and how do I get billed?

Please view our dedicated procedure cost page here to learn about costs and the associated providers that you may be billed for.

 

My health insurance is basic extras – am I covered for my procedure at the hospital?

You will have out-of-pocket fees for the hospital and for your proceduralist. Learn more about our fees by clicking here.

 

What if I don’t have health insurance?

You will have to pay for your proceduralist, anaesthetists, radiology and hospital. Learn more about our fees by clicking here.

 

How do I find the item numbers associated with my procedure so I can check my Private Health Insurance funding?

Please email or call your doctors rooms to get these.

What can I expect during recovery? How long will I be off work?

Your expected recovery time varies depending on your procedure. View our fact sheet on unsedated procedures or sedated procedures for more information. You may also view our post-op fact sheets.

 

Why do I need to attend a post procedure review?

Depending on your procedure, it is important that your outcomes are reviewed and assessed by your doctor. This ensures you are provided with the best post procedure clinical care.
If you are planning to have a Spinal Cord Stimulator Trial or Implant,  you will require a more comprehensive review of your implant device, programming and post op surgical wound care.

 

When will I receive my post-procedure care sheet?

You will receive these upon discharge from the hospital. Please call us on 03 9595 6111 or email info@metropain.com.au if you have not received yours.

 

When will I be issued a medical certificate?

You will be issued a medical certificate on the day of your attendance. If your visit is WorkCover or TAC related, you must let reception know beforehand. In these cases, it may vary when you receive a medical certificate.

What is the appointment cancellation policy?

We understand that unplanned events can cause you to cancel an appointment. If you need to cancel or reschedule your consultation or procedure appointment, please call us ASAP on 03 9595 6111. A cancellation fee may be charged if you are booked with David Field.

 

What is Metro Pain Group’s privacy policy?

You can view our privacy policy here.

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