Information for Patients

Please click here for our Frequently Asked Questions.

Booking an Appointment

The health and safety of our patients and staff is our top priority, thus online video-conference style (telehealth) appointments are our preferred way of seeing patients. There are some circumstances where face-to-face consultations are required but will be conducted at the discretion of the doctor. Unfortunately for face-to-face consultations, only the patient may enter the premises. We understand that this is not ideal and can arrange for a support person to meet you once inside. Please help us to maintain social distancing guidelines of leaving 1.5 metres between you and others inside the clinic. If you are unwell you must contact reception immediately to reschedule your appointment to telehealth.


Why book telehealth?

A telehealth appointment will allow you and your doctor to both see, hear and communicate with each other, just like a normal face-to-face appointment.

  • Stay safe at home whilst getting the help you need from a specialist pain consultant.
  • Use this time in isolation to tackle the pain that’s been bothering you.
  • Our pain specialists can help diagnose your pain remotely get you on the road to recovery.
  • Our pain specialists can provide detailed advice and issue prescriptions via telehealth consults.

For more information on telehealth click here.


All appointments require a written referral from your general practitioner (GP), specialist physician or allied health specialist before a booking can be made. Your written referral can be forwarded to us along with your contact details and name of your private health insurance provider through one of the following options:

Post:     Metro Pain Group

Monash House, Ground Floor
271 Clayton Road, Clayton VIC 3168

Fax:      03 9595 6110


You can also request an appointment online via our booking form.

Metro Pain Group is a private billing facility. You are asked to pay for your consultation on the day. If the consultation relates to a WorkCover or TAC incident, please provide relevant claim numbers, insurer and employer details.

Patient Assessment and Consultation

Pre-Consultation Assessment

The first assessment occurs when the referral letter or email is received. Patients are triaged by our doctors and appointments are made by a phone call from one of the members of our team. This process can take 7 to 10 days from the receipt of the referral.

After an appointment is booked we will email you a New Patient Pack which contains a pre-consultation questionnaire that you can complete online, as well as a patient information form and audit sheet which will be used for your clinical care. If you are unable to provide an email address, we will post the New Patient Pack to your address. Once completed it can be emailed or returned in the stamped envelope provided.

Initial Consultation and Assessment

Your initial consultation and assessment will be approximately 45 minutes. The more information we can gather prior to the consultation, the less time required during the consultation for data collection. This leaves you more time for explanation, discussion and questioning. In order to facilitate this we ask that the patient fills out questionnaires and medical information forms prior to their appointment.

Each patient then undergoes a comprehensive pain assessment by a physician. Patients may well require more than one consultation to be able to fully understand their problem.

From your consultation and assessment, a pain management plan will be formulated which may include a combination of our treatment options.

An essential component of a pain clinic is an ability to make a precise diagnosis based on current scientific principles. Following diagnosis, the clinic should be able to provide management strategies for complex pain problems. In some instances this can only be achieved by the insertion of needles or instruments using sophisticated imaging equipment including fluoroscopic x-ray, CT or ultrasound. Such procedures are known as interventional diagnostic procedures.

They are only required for a small number of people suffering from acute or chronic pain. Our clinicians can give advice on whether or not such treatments are required.

Furthermore, the following additional information may be provided during the consultation:

  • A diagnosis; with an explanation of the meaning of the diagnosis. It needs to be understood that it is uncommon for a precise diagnose to be made and the reasons for this are not simple.
  • Guidance in the understanding of the consequences of pain.
  • A management plan, including items such as:
  • Would a pain management program help?
  • Is exercise important and if so what type of exercise?
  • Can physical therapy help?
  • Is referral to a surgeon relevant?
  • What medications should be considered and why?
  • How long might the pain persist?

Click here to find out more about our treatment options.

Your Privacy

Your Privacy is very important to us. As such, the utmost care is taken to ensure your information is protected. The information you share with us is stored into your medical history securely. Additionally, with permission we will also store your information in our research database, which is completely secure. This helps us to constantly improve. We want to know if what we are doing is helpful, and even more importantly, if it is not. Best-practice medicine is only available with continuing re-evaluation of performance.

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