The first assessment occurs when the referral letter or email is received. Patients are triaged by our doctors and appointments are made by a phone call from one of the members of our team. This process can take 7 to 10 days from the receipt of the referral.
After an appointment is booked we will email you a New Patient Pack which contains a pre-consultation questionnaire that you can complete online, as well as a patient information form and audit sheet which will be used for your clinical care. If you are unable to provide an email address, we will post the New Patient Pack to your address. Once completed it can be emailed or returned in the stamped envelope provided.